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1

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

Grandey, Alicia A.

Journal:

Journal of Occupational Health Psychology

Year:

2000

Language:

english

File:

PDF, 1.42 MB

english, 2000

2

Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

Céleste M. Brotheridge, Alicia A. Grandey

Journal:

Journal of Vocational Behavior

Year:

2002

Language:

english

File:

PDF, 87 KB

english, 2002

3

When "The Show Must Go on": Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Alicia A. Grandey

Journal:

The Academy of Management Journal

Year:

2003

Language:

english

File:

PDF, 1.93 MB

english, 2003

4

Service with a Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms

Patricia B. Barger and Alicia A. Grandey

Journal:

The Academy of Management Journal

Year:

2006

Language:

english

File:

PDF, 1.52 MB

english, 2006

5

The Customer Is Not Always Right: Customer Aggression and Emotion Regulation of Service Employees

Alicia A. Grandey, David N. Dickter and Hock-Peng Sin

Journal:

Journal of Organizational Behavior

Year:

2004

Language:

english

File:

PDF, 732 KB

english, 2004

6

Emotional Labor at a Crossroads: Where Do We Go from Here?

Grandey, Alicia A., Gabriel, Allison S.

Journal:

Annual Review of Organizational Psychology and Organizational Behavior

Year:

2015

Language:

english

File:

PDF, 1.28 MB

english, 2015

7

The relationship of organizational politics and support to work behaviors, attitudes, and stress

RUSSELL CROPANZANO, JOHN C. HOWES, ALICIA A. GRANDEY, PAUL TOTH

Journal:

Journal of Organizational Behavior

Year:

1997

Language:

english

File:

PDF, 270 KB

english, 1997

8

The customer is not always right: customer aggression and emotion regulation of service employees

Alicia A. Grandey, David N. Dickter, Hock-Peng Sin

Journal:

Journal of Organizational Behavior

Year:

2004

Language:

english

File:

PDF, 154 KB

english, 2004

9

Work-Family Conflict and Work-Related Withdrawal Behaviors

Leslie B. Hammer, Talya N. Bauer, Alicia A. Grandey

Journal:

Journal of Business and Psychology

Year:

2003

Language:

english

File:

PDF, 82 KB

english, 2003

10

A longitudinal and multi-source test of the work–family conflict and job satisfaction relationship

Alicia A. Grandey, Bryanne L. Cordeiro, Ann C. Crouter

Journal:

Journal of Occupational and Organizational Psychology

Year:

2005

Language:

english

File:

PDF, 159 KB

english, 2005

11

Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.

Grandey, Alicia, Foo, Su Chuen, Groth, Markus, Goodwin, Robyn E.

Journal:

Journal of Occupational Health Psychology

Year:

2012

Language:

english

File:

PDF, 282 KB

english, 2012

12

Want a tip? Service performance as a function of emotion regulation and extraversion.

Chi, Nai-Wen, Grandey, Alicia A., Diamond, Jennifer A., Krimmel, Kathleen Royer

Journal:

Journal of Applied Psychology

Year:

2011

Language:

english

File:

PDF, 203 KB

english, 2011

13

The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

Howard, Matt C., Farr, James L., Grandey, Alicia A., Gutworth, Melissa B.

Journal:

Journal of Business and Psychology

Year:

2016

Language:

english

File:

PDF, 536 KB

english, 2016

14

Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions

Houston, Lawrence, Grandey, Alicia A., Sawyer, Katina

Journal:

Organizational Behavior and Human Decision Processes

Year:

2018

Language:

english

File:

PDF, 474 KB

english, 2018

15

Emotional Labor: Regulating Emotions for a Wage

Grandey, Alicia A., Sayre, Gordon M.

Journal:

Current Directions in Psychological Science

Year:

2019

Language:

english

File:

PDF, 179 KB

english, 2019

16

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Grandey, Alicia A., Chi, Nai-Wen, Diamond, Jennifer A.

Journal:

Personnel Psychology

Year:

2013

Language:

english

File:

PDF, 343 KB

english, 2013

17

Emotion display rules at work in the global service economy: the special case of the customer

Grandey, Alicia, Rafaeli, Anat, Ravid, Shy, Wirtz, Jochen, Steiner, Dirk D.

Journal:

Journal of Service Management

Year:

2010

Language:

english

File:

PDF, 285 KB

english, 2010

18

Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.

Grandey, Alicia A., Kern, Julie H., Frone, Michael R.

Journal:

Journal of Occupational Health Psychology

Year:

2007

Language:

english

File:

PDF, 326 KB

english, 2007

19

Customer incivility as a social stressor: The role of race and racial identity for service employees.

Kern, Julie H., Grandey, Alicia A.

Journal:

Journal of Occupational Health Psychology

Year:

2009

Language:

english

File:

PDF, 336 KB

english, 2009

20

Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers

Melloy, Robert C., Liu, Songqi, Grandey, Alicia A., Shi, Junqi

Journal:

Journal of Vocational Behavior

Year:

2018

Language:

english

File:

PDF, 916 KB

english, 2018

21

Interactions with the public: Bridging job design and emotional labor perspectives

Alicia A. Grandey, Jennifer A. Diamond

Journal:

Journal of Organizational Behavior

Year:

2010

Language:

english

File:

PDF, 136 KB

english, 2010

22

Affective States and Traits in the Workplace: Diary and Survey Data from Young Workers

Alicia A. Grandey, Anita P. Tam, Analea L. Brauburger

Journal:

Motivation and Emotion

Year:

2002

Language:

english

File:

PDF, 86 KB

english, 2002

23

Work-family supportiveness organizational perceptions: Important for the well-being of male blue-collar hourly workers?

Alicia A. Grandey, Bryanne L. Cordeiro, Judd H. Michael

Journal:

Journal of Vocational Behavior

Year:

2007

Language:

english

File:

PDF, 240 KB

english, 2007

24

Is “service with a smile” enough? Authenticity of positive displays during service encounters

Alicia A. Grandey, Glenda M. Fisk, Anna S. Mattila, Karen J. Jansen, Lori A. Sideman

Journal:

Organizational Behavior and Human Decision Processes

Year:

2005

Language:

english

File:

PDF, 536 KB

english, 2005

25

From bad to worse: Negative exchange spirals in employee-customer service interactions

Groth, M., Grandey, A.

Journal:

Organizational Psychology Review

Year:

2012

Language:

english

File:

PDF, 390 KB

english, 2012

26

Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship

Allen, Joseph A., Pugh, S. Douglas, Grandey, Alicia A., Groth, Markus

Journal:

Human Performance

Year:

2010

Language:

english

File:

PDF, 157 KB

english, 2010

27

Understanding the “Why” as Well as the “How”: Service Performance is a Function of Prosocial Motives and Emotional Labor

Maneotis, Sarina M., Grandey, Alicia A., Krauss, Autumn D.

Journal:

Human Performance

Year:

2014

Language:

english

File:

PDF, 183 KB

english, 2014

28

The Relationship of Organizational Politics and Support to Work Behaviors, Attitudes, and Stress

Russell Cropanzano, John C. Howes, Alicia A. Grandey and Paul Toth

Journal:

Journal of Organizational Behavior

Year:

1997

Language:

english

File:

PDF, 746 KB

english, 1997

29

Emotional labor threatens decent work: A proposal to eradicate emotional display rules

Grandey, Alicia A., Rupp, Deborah, Brice, William N.

Journal:

Journal of Organizational Behavior

Year:

2015

Language:

english

File:

PDF, 766 KB

english, 2015

30

Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation.

Goldberg, Lori Sideman, Grandey, Alicia A.

Journal:

Journal of Occupational Health Psychology

Year:

2007

Language:

english

File:

PDF, 352 KB

english, 2007

31

"Want a tip? Service performance as a function of emotion regulation and extraversion": Correction to Chi, Grandey, Diamond, and Krimmel (2011).

Chi, Nai-Wen, Grandey, Alicia A., Diamond, Jennifer A., Krimmel, Kathleen Royer

Journal:

Journal of Applied Psychology

Year:

2012

Language:

english

File:

PDF, 12 KB

english, 2012

32

Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

Chi, N.-W., Grandey, A. A.

Journal:

Journal of Management

Year:

2016

Language:

english

File:

PDF, 1009 KB

english, 2016

33

Emotion Regulation in the Workplace : A New Way to Conceptualize Emotional Labor

Grandey, Alicia A

Year:

2000

Language:

english

File:

PDF, 1.42 MB

english, 2000

34

Individual- and Organization-Level Work-to-Family Spillover Are Uniquely Associated with Hotel Managers' Work Exhaustion and Satisfaction

Lee, Soomi, Davis, Kelly D., Neuendorf, Claudia, Grandey, Alicia, Lam, Chun Bun, Almeida, David M.

Journal:

Frontiers in Psychology

Year:

2016

Language:

english

File:

PDF, 643 KB

english, 2016

35

SAE Technical Paper Series [SAE International SAE World Congress & Exhibition - (JAN. 01, 1964)] SAE Technical Paper Series - Gas Turbine Engine Corrosion Control

Year:

1964

Language:

english

File:

PDF, 2.89 MB

english, 1964

36

A dual signal model of pride displays in organizations

Grandey, Alicia A., Ferris, D. Lance, Melloy, Robert C.

Journal:

Research in Organizational Behavior

Year:

2018

Language:

english

File:

PDF, 1.18 MB

english, 2018

37

Working While Liberal/Conservative: A Review of Political Ideology in Organizations

Swigart, Kristen L., Anantharaman, Anuradha, Williamson, Jason A., Grandey, Alicia A.

Journal:

Journal of Management

Year:

2020

Language:

english

File:

PDF, 326 KB

english, 2020

38

X-pinch wire load experiments on BLACKJACK 5

N. Loter, M. Gersten, R. Grandey, J. Rauch, K. Ware, M. Coulter, J. Davis, K. Whitney

Journal:

Journal of Quantitative Spectroscopy and Radiative Transfer

Year:

1990

Language:

english

File:

PDF, 549 KB

english, 1990

39

332: Rising Salicylate Concentrations: Is It Necessary to Follow Serial Levels?

K. Grandey, J.J. Lu, S.M. Bryant

Journal:

Annals of Emergency Medicine

Year:

2010

Language:

english

File:

PDF, 121 KB

english, 2010

40

Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

Wei-Chi Tsai, Nai-Wen Chi, Alicia A. Grandey, Sy-Chi Fung

Journal:

Journal of Organizational Behavior

Year:

2012

Language:

english

File:

PDF, 314 KB

english, 2012

41

The Conservation of Resources Model Applied to Work–Family Conflict and Strain

Alicia A. Grandey, Russell Cropanzano

Journal:

Journal of Vocational Behavior

Year:

1999

Language:

english

File:

PDF, 81 KB

english, 1999

42

Expressions of anger in Israeli workplaces: The special place of customer interactions

Shy Ravid, Anat Rafaeli, Alicia Grandey

Journal:

Human Resource Management Review

Year:

2010

Language:

english

File:

PDF, 194 KB

english, 2010

43

Broad range of 2050 warming from an observationally constrained large climate model ensemble

Rowlands, Daniel J., Frame, David J., Ackerley, Duncan, Aina, Tolu, Booth, Ben B. B., Christensen, Carl, Collins, Matthew, Faull, Nicholas, Forest, Chris E., Grandey, Benjamin S.

Journal:

Nature Geoscience

Year:

2012

Language:

english

File:

PDF, 1.33 MB

english, 2012

44

Who is supporting whom?: quality team effectiveness and perceived organizational support

John C Howes, Russell Cropanzano, Alicia A Grandey, Carolyn J Mohler

Journal:

Journal of Quality Management

Year:

2000

File:

PDF, 228 KB

2000

45

1,10-Phenanthroline complexes of the lanthanide ions prepared under anhydrous conditions

Robert C. Grandey, Therald Moeller

Journal:

Journal of Inorganic and Nuclear Chemistry

Year:

1970

Language:

english

File:

PDF, 190 KB

english, 1970

46

The effect of extratropical cyclones on satellite-retrieved aerosol properties over ocean

Grandey, B. S., Stier, P., Wagner, T. M., Grainger, R. G., Hodges, K. I.

Journal:

Geophysical Research Letters

Year:

2011

Language:

english

File:

PDF, 2.33 MB

english, 2011

47

The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

Gabriel, Allison S., Acosta, Jennifer D., Grandey, Alicia A.

Journal:

Journal of Business and Psychology

Year:

2015

Language:

english

File:

PDF, 382 KB

english, 2015

48

STATE LEGISLATURES ON PEACE

Journal:

The Advocate of Peace (1847-1884)

Year:

1853

Language:

english

File:

PDF, 380 KB

english, 1853

49

Work-Family Conflict and Work-Related Withdrawal Behaviors

Leslie B. Hammer, Talya N. Bauer and Alicia A. Grandey

Journal:

Journal of Business and Psychology

Year:

2003

Language:

english

File:

PDF, 2.01 MB

english, 2003

50

The use of computers to aid instruction in beginning chemistry

Grandey, Robert C.

Journal:

Journal of Chemical Education

Year:

1971

Language:

english

File:

PDF, 4.56 MB

english, 1971

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